How to Set Up and Use a Customer House Account

October 01, 2024October 01, 2024

The Bottle POS gives you the ability to offer your best customers House Accounts for in-store, short-term credit. Take a look below at how easy it is to work with your House Accounts!

Image showing the Customers area of the BottlePOS system main menu.

You can start working with House Accounts by logging into your Admin App and going to Customers.

 

Customer House Accounts

If you are working with a customer that has a House Account, they are able to keep a running tab they can pay off periodically. To set up a customer with this permission, login to your Admin and go to Customers. Search for the customer you want, then click the Pencil Icon on the right to open the Edit Customer window.

Image showing the Edit Customer window of the Customers page of the BottlePOS system with key features highlighted.

Check the box to make them House Acc Eligible, then click Update to save the change to their account. Now whenever you load the customer into the Register (by entering their mobile into the Customer Mobile field in the lower left), you will see an area in their Customer Info to Pay Balance if they have one.

Image showing the Customer Info window of the BottlePOS Register with Pay Balance highlighted.

When you go to collect payment for a transaction, in the Checkout window you'll see the option to use House Sale to pay for the transaction.

Image showing the Checkout window of the BottlePOS system with the House Sale button highlighted.

 

Customer Invoices

As you work with your customer House Accounts you will periodically want to send them invoices to collect on their credit balances.

Open the Admin and go to the Customers area. Search for the customer and click the Clock Icon on the right to view their Customer History. The Ledger History tab allows you to work with the customer's transactions involving House Account and you can generate Invoices for whatever time frame you need.

Image showing the Ledger History tab of the Customer History window of the BottlePOS system with key features highlighted.

In the Range area, set the time frame you want. Transactions will load that either made charges to the House Account or paid toward the balance, or both. Click the Generate Invoice button to create an invoice for the transactions displaying.

Image showing the Generate Invoice window of the BottlePOS system.

If you generated an invoice from this area it will use the Multiple Invoice template. You can choose to View or Download the invoice. You can use HTML in an email to make the email message be the invoice, or you can download a PDF of the invoice, if needed.

The Invoice for the above sample customer would look like this:

Image showing the Invoice printout from the BottlePOS system.

If you have only a single transaction for which you need an invoice, you can go to the Transactions tab of the Customer History window, find the transction you need and click to open its Details, then when you click to Generate Invoice you'll have the option of emailing or printing.

Image showing the Email Invoice window BottlePOS system with key features highlighted.

If you choose the Email Invoice option, an editor will open with the customer's email loaded and you can adjust the text as needed. A PDF file of the invoice will automatically be attached.

 

Related Topics

Ringing Up Sales with the POS

How to Create and Manage Customers

Working with Customers in the Register

 

Frequently Asked Questions

Q: Do I have to use the Register to add a new customer? What if I'm in the Admin?

A: You can add new customers from the Admin from the Customers page by clicking Add.

 

Q: How can I see my customer balances for those I've given House Accounts?

A: You can see a list of all customers with that permission and their balances in the Admin by going to Reports and in the reports dropdown, clicking House Account Report.

 

Q: Is there a way to automatically email an invoice to my customers with House Account balances?

A: Not at this time. You will need to use the Email Invoice function described above.

 

Q: I have a question, but I can't find my answer here, how do I get more assistance?

A: You can ask any question at the number below. Contact our 24/7 support team at: (877) 381-4087