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What Does This Integration Do?

• The integration allows the Bottle POS to automatically send the customer's inventory and prices to DoorDash.
• This is a one-way integration, meaning that the Bottle POS will not receive the orders from DoorDash.
• If the customer would like to keep their inventory quantity up to date, they would need to manually ring the items up on the Bottle POS.
• A custom tender can be created for this in the Admin > Settings > General Settings > Tender Settings.

The DoorDash settings in the Admin > Settings > General Settings > DoorDash will show the Onboarding Status to indicate if the integration has been finished on the DoorDash side:

Pictured Above: The DoorDash integration for this store is in progress. If you haven't yet started the integration, you'll just see the DoorDash logo you can click on to start the process (pictured below in the Open DoorDash Settings section).

How to Set Up the Integration

Prerequisites

⚠️Please Note: If your store is still in the Bottle POS onboarding process, please wait until your Bottle POS Implementation Specialist has completed your final inventory data import before you attempt to integrate with DoorDash.

Before starting the DoorDash integration, your store's catalog must meet the following minimum requirements. The Bottle POS will not allow you to begin onboarding if you have not met these conditions.

Your store must have at least 200 items, each containing:

1. Item Name
2. UPC or Stockcode
3. Size
4. “Do Not Show to Webstore” disabled at the Item/Category/Category Group levels.

Integration Setup Steps

Part One: Open DoorDash Settings

Follow these steps to begin setting up the integration:

1. Log into the POS Admin.
2. Navigate to Settings > General Settings > DoorDash.
   
3. Click on the Integrate with DoorDash button.
4. Fill out the information on the form including your store hours (not pictured) and click the Submit button at the bottom of the window. 
   

Bottle POS will now send your store's information to DoorDash and retrieve a unique, secure onboarding link for your store.

A will pop up explaining that the integration has been enabled and you can confirm to continue the onboarding process in the next window.

Part Two: Complete the DoorDash Onboarding Flow

A DoorDash-hosted onboarding page will open (either within Bottle POS or in a new browser tab). What you need to do next depends on whether your store is new or already has a DoorDash Marketplace presence. Please follow the appropriate steps that are applicable to your store (Option 1 or 2).

Option 1: I’m New to DoorDash

💡Please Note: If you already have a DoorDash account, please proceed to Option 2.

Create a DoorDash Account
If your store is new to DoorDash, you'll land on the Sign up for DoorDash for Merchants page. Fill in the following:

• First Name and Last Name
• Mobile Number (used to verify your account)
• Email address (this becomes your DoorDash Merchant Portal login)
• Password (must be 10+ characters, with at least 1 uppercase, 1 lowercase, and 1 symbol)

Then click Create Account. Alternatively, you can sign up using Google, Facebook, or Apple.

Select Your Store Category

DoorDash will ask: "What type of products do you sell?"

Select the category that best describes your business. For most Bottle POS clients, this will be Alcohol. Other available categories include Grocery, Convenience, Retail sub-categories, and more.

Click Next to continue.

Set Your Store Hours

On the "When are you open for business?" page, enter your store's hours for each day of the week.

• Use the open/close time dropdowns for each day.
• Toggle "Apply same store hours to all days" to apply one schedule across the week.
• Check Closed next to any day your store is not open.

⚠️Please Note: DoorDash will stop accepting orders 20 minutes before your closing time. You can always update these hours later. Be sure these hours match what's set in Bottle POS.

Click Next to continue.

Choose a DoorDash Plan

Select the plan that best fits your business goals.

All plans include a DoorDash Tablet and 24/7 support. You can change or cancel your plan at any time.

Click the Continue with [Plan] button for your chosen plan.

Enter Banking and Business Information

DoorDash needs your banking and business details to pay you for orders:

Bank Account

• Account Number (at least 5 digits)
• Routing Number (exactly 9 digits)

Company

• Legal Business Name — as it appears on legal or tax documents.
• Legal Business Type — (e.g., Company, Sole Proprietor, etc.).
• Number of Locations
• EIN / Tax ID Number — You can find this on your IRS confirmation letter. Contact the IRS if you need to look it up.

Click Next to continue.

Enter Representative Information

DoorDash requires details for an individual authorized to represent your organization.

• Check "The representative is the business owner" if applicable.
• Legal Name — Enter exactly as recorded with government agencies (e.g., IRS).
• Personal Address
• Email Address
• Date of Birth
• SSN (last 4 digits)

Review and check the two acknowledgment checkboxes:

1. Agreement to applicable Product Addenda for alcohol and restricted items.
2. Consent to receive automated calls/texts from DoorDash (optional but pre-checked).

Once you've filled out the page, click Finish Setup.

Once the DoorDash account setup has been completed, you’ll be taken to your DoorDash Merchant Portal.

Option 2: I'm Already Live on DoorDash

⚠️Please Note: Do not complete this step unless you are already selling on DoorDash.

Confirm Your Store

If you already have a DoorDash account, after signing in you'll be shown a Store Matching screen. Determine the DoorDash store that corresponds to your Bottle POS location.

Click Select Store.

Once your store is linked, you’ll be taken to your existing DoorDash Merchant portal.

Part 3: Return to Bottle POS and Monitor Your Onboarding Status

Back in Admin > Settings > General Settings > DoorDash, you'll see an Onboarding Status tracker that updates as DoorDash processes your store. To receive the latest status updates, all you need to do is refresh the webpage.

Onboarding Status Reference

Blocked or Error Statuses

If your onboarding becomes blocked, the status tracker will show why. Common causes and what to do:

💡Please Note: DoorDash monitors blocked onboardings daily. For partner-owned issues (like data discrepancies), Bottle POS support can work with DoorDash on your behalf.

Exclusion Code Reference

When a Blocked or Abandoned status occurs, an exclusion code will appear alongside it in the status tracker to explain the specific reason.

Related Topics

Bottlezoo Online Ordering Walkthrough

General Settings

Frequently Asked Questions

Q: How does DoorDash know if an item is in or out of stock?

A: Any item with a 0 or negative qty on hand will be out of stock on DoorDash, and any item with a positive qty on hand will be in stock.

Q: How can I change the price of an item?

A: DoorDash takes the item price from the Bottle POS, but if you would like to mark up that price you can do so in the Admin > Settings > General Settings > DoorDash > Edit 'Markup %' > Save.

     There is also a round up prices to the next 9th cent setting called 'Round to the 9th' that can be enabled from the DoorDash settings.

Q: How do I keep specific items from appearing on DoorDash even if they are in stock?

A: The 'Do Not Show to Webstore' setting that can be found in the item or category settings will remove that item from DoorDash.

Q: I already have a DoorDash account, do I need to do anything before starting?

A: No separate prep is needed. When you open the onboarding flow, you'll simply sign in to your existing DoorDash account and confirm which store to connect.

Q: My onboarding seems stuck — what should I do?

A: Check the onboarding status in Admin > Settings > General Settings > DoorDash. If a status shows as Blocked, contact DoorDash Support. If a status shows as Abandoned, contact DoorDash Support and retry the onboarding flow. The DoorDash contact information can be found within your DoorDash portal when you select the “Help” option.

Q: I have a question, but I can't find my answer here, how do I get more assistance?

A: You can ask any question at the number below. Contact our 24/7 support team at: (877) 381-4087. For DoorDash support, call (855) 222-8111.