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The Items Not Found report shows the search terms used for items that were scanned or searched for in the POS but were not found in your inventory. Use this report to identify items you need to enter into inventory!

To get to this report, log into your Admin app and go to Reports. Select Items Not Found in the report selection drop-list.

How to Work with the Items Not Found Report

The Items Not Found Report

1. Home - Click to navigate away from Reports back to your Dashboard.
2. Reports Drop-List - Click to open the list and select Items Not Found to view inventory not found in the POS searches and scans.
3. Range - This is the Date Range used in the report calculations in the table below. Click in this box to select another date or dates from a pop-up window as shown here:

4. Refresh - Click to Refresh the page if system data might have changed since you first opened the report, for example, if another sale was just completed.
5. Export CSV - Click to Export all the data in the report to a CSV file (spreadsheet).
6. Print - Click to Print a copy of this report to PDF or a printer connected to your computer.

The Data Table of the Items Not Found report has the following functions:

1. Search - Enter any text here to Search for a specific row in the data table. You can search by keyword or numeric amounts. The software starts searching for matches as soon as you start typing.
2. Show Entries - Click and select 10, 25, 50, or 100 to Show that many results per page on your report.  
3. Code - This column displays the search terms originally entered or the codes originally scanned in the POS Register that did not return results. Click a code to perform a Google search for matching results in a new browser tab.
4. Date - This column displays the date and time of the failed POS search.
5. Sort - The Sort icon displays in the header row of any sortable column. The currently sorted column displays in blue, as shown on the left. All other sortable columns show this icon in gray, as shown on the right. Click the header of any sortable column to rearrange the table alphabetically or numerically, depending on the information in that column. Click it again to reverse the sort order.
6. Previous / Next - Click Previous, Next, or a Page Number to navigate to another page of report results.

Related Topics 

Guide to the Admin Reports

How to Add an Inventory Item

Current Stock Report

Frequently Asked Questions

Q: Can I print my reports from the Admin?

A: Yes. If you have a printer connected to your divide, you can press the print button on the top right of the report page to print the report you are viewing.

Q: I have a question, but I can't find my answer here, how do I get more assistance?

A: You can ask any question at the number below. Contact our 24/7 support team at: (877) 381-4087